TERMS & CONDITIONS

The Dun Cow – Terms & Conditions

Last updated: 9/09/26

By visiting The Dun Cow, purchasing drinks, food or bar snacks, attending an event, or hiring our venue, you agree to the following Terms & Conditions. These terms are intended to provide clarity for our customers, guests and event organisers while ensuring that The Dun Cow can operate safely and fairly.

1. General

1.1. The Dun Cow is a licensed pub and event venue located at West End, Hornton, OX15 6DA.

1.2. We reserve the right to refuse entry or service where reasonably necessary, including where a person is behaving abusively, threateningly, disorderly or in a manner that may compromise the safety or enjoyment of others.

1.3. Customers and guests are expected to treat our staff, other customers, the premises and its contents with respect.

1.4. We reserve the right to amend our opening hours, services, menus, events and availability where reasonably necessary.

2. Alcohol

2.1. The sale and supply of alcohol at The Dun Cow is subject to applicable licensing laws and the conditions of our premises licence.

2.2. Alcohol will only be sold or supplied to persons aged 18 or over.

2.3. We operate an age-verification policy and may request valid photographic identification where appropriate.

2.4. We reserve the right to refuse the sale or supply of alcohol where we are required or permitted to do so by law, including where a customer appears intoxicated or where there are concerns regarding the responsible supply of alcohol.

2.5. Customers must not purchase or attempt to purchase alcohol on behalf of anyone who is underage or otherwise prohibited from being supplied with alcohol.

2.6. Prices are subject to change. The price displayed or quoted at the time of purchase will apply to that transaction.

3. Food, Bar Snacks, Allergens & Dietary Requirements

3.1. The Dun Cow serves a range of hot and cold food and bar snacks. Food is available subject to opening hours, availability and any applicable service restrictions.

3.2. Menus, dishes, ingredients, portion sizes and prices may change from time to time. We reserve the right to amend, substitute or withdraw menu items where ingredients or other supplies are unavailable or where reasonably necessary for operational, safety or other legitimate reasons.

3.3. Customers with food allergies, intolerances or specific dietary requirements should inform a member of staff before ordering and, where possible, before arriving at the premises.

3.4. Customers are responsible for providing accurate and complete information about their allergies, intolerances or dietary requirements. If a customer is unsure whether a particular dish is suitable for them, they should speak to a member of staff before ordering.

3.5. We will provide allergen information in accordance with applicable legal requirements and based on the information available to us from our suppliers and food preparation processes.

3.6. While we take reasonable care in the preparation, handling and service of food, food may be prepared or handled in an environment where other allergens are present. We cannot guarantee that any food item is completely free from traces of allergens.

3.7. Customers with severe or potentially life-threatening allergies should speak to a member of staff before ordering. Where we are unable to safely accommodate a particular allergy or dietary requirement, we may need to decline the order.

3.8. Where food is prepared to accommodate an allergy or dietary requirement, customers should understand that reasonable precautions will be taken but that the risk of unintended allergen contact cannot always be completely eliminated.

3.9. Requests for substitutions, alterations or special preparation will be accommodated where reasonably possible but cannot always be guaranteed.

3.10. Food may be served at different temperatures depending on the dish and whether it is intended to be served hot or cold. Customers should take appropriate care when consuming hot food or drinks.

3.11. Customers should notify a member of staff as soon as reasonably possible if they believe there is an issue with food they have been served, including concerns about quality, temperature, ingredients, allergens or suitability. We will take reasonable steps to investigate and resolve legitimate concerns.

3.12. Food orders are subject to availability. Where an ordered item becomes unavailable, we may offer a reasonable alternative or, where appropriate, a refund for the unavailable item.

3.13. Food intended for consumption on the premises should not be removed from the premises unless this has been agreed with a member of staff. Where food is provided for takeaway or collection, customers are responsible for following any storage or consumption instructions provided.

4. Events

4.1. The Dun Cow regularly hosts events, which may include live music, entertainment, sports screenings, games and other activities.

4.2. Event details, including dates, times, entry requirements, ticket prices, food arrangements and age restrictions, will be communicated at the time of booking or advertised alongside the relevant event.

4.3. Event admission may be subject to capacity limits. Entry cannot be guaranteed once the maximum permitted capacity has been reached.

4.4. We reserve the right to make reasonable changes to event arrangements where circumstances require, including changes to timings, performers, entertainment, food arrangements or other event details.

4.5. Where an event is cancelled or materially changed, any applicable refund or alternative arrangements will be communicated to customers as soon as reasonably practicable and handled in accordance with applicable consumer law.

4.6. Customers attending events must comply with these Terms & Conditions and any reasonable instructions given by The Dun Cow’s staff.

4.7. Where food is included in an event ticket or booking, the food provided will be as described at the time of booking, subject to availability and reasonable substitutions where circumstances require.

4.8. Customers attending an event who have allergies or dietary requirements should notify The Dun Cow as early as possible and, where applicable, before the event. We will advise what options may be available.

5. Venue Hire & Private Events

5.1. The Dun Cow offers areas of the premises for private events and venue hire, subject to availability.

5.2. Venue hire bookings are not confirmed until The Dun Cow has provided written confirmation of the booking and any agreed booking requirements have been completed.

5.3. The details of each venue-hire booking, including the date, time, area hired, price, deposit, payment arrangements, food and drink arrangements and any specific requirements, will be agreed with the event organiser before the booking is confirmed.

5.4. The person making a venue-hire booking is responsible for providing accurate information about the proposed event, including expected guest numbers, catering requirements and any entertainment or activities planned.

5.5. Any activities, entertainment, equipment, food, drink or external suppliers brought onto the premises must be agreed with The Dun Cow in advance.

5.6. Where The Dun Cow provides food or catering for a private event, the agreed menu, food arrangements and any special dietary requirements will be confirmed with the event organiser where reasonably practicable.

5.7. The event organiser is responsible for providing The Dun Cow with accurate information about guests' dietary requirements and allergies where the organiser is arranging food on their behalf.

5.8. The event organiser is responsible for ensuring that their guests behave appropriately and comply with the reasonable instructions of The Dun Cow’s staff.

5.9. The Dun Cow reserves the right to stop an event or ask individuals to leave where there is serious misconduct, a safety concern, damage to the premises or a breach of these Terms & Conditions.

5.10. Any cancellation, deposit or refund arrangements for a private venue-hire booking will be subject to the specific terms agreed with the event organiser at the time of booking.

6. Payments & Pricing

6.1. We accept cash and major card payment methods, subject to availability.

6.2. Prices for drinks, food, bar snacks, events and venue hire will be communicated or displayed before purchase or booking where reasonably practicable.

6.3. Where a price has been agreed in advance for a confirmed venue-hire booking or private event, that agreed price will apply unless additional services or requirements are subsequently agreed.

6.4. Any additional charges agreed during the planning or running of a private event will be communicated to the organiser where reasonably practicable.

6.5. Food and drink prices may be subject to change. The price displayed or quoted at the time an order is placed will apply to that order.

6.6. Where a customer has placed an order for food or drink, the customer is responsible for paying for the items ordered, subject to any applicable refund, cancellation or consumer rights.

7. Customer Conduct & Safety

7.1. Customers and guests must follow reasonable instructions from The Dun Cow’s staff, particularly where these relate to safety, licensing requirements, food safety or the operation of the premises.

7.2. We have a zero-tolerance approach to threatening, abusive or violent behaviour towards staff or other customers.

7.3. We reserve the right to refuse entry, refuse service or require a person to leave the premises where their behaviour is inappropriate, threatening, disruptive or unsafe.

7.4. Damage caused deliberately or through unreasonable behaviour may result in the person responsible being asked to cover the reasonable cost of repair or replacement, subject to applicable law.

7.5. Customers must not bring illegal substances, dangerous items or other prohibited items onto the premises.

8. Personal Belongings

8.1. Customers are responsible for their own personal belongings while visiting The Dun Cow.

8.2. We recommend that valuable items are not left unattended.

8.3. Any lost property found on the premises should be handed to a member of staff.

9. Changes & Circumstances Beyond Our Control

9.1. We may need to alter, postpone or cancel an event, booking, food service or other service due to circumstances beyond our reasonable control.

9.2. Such circumstances may include, but are not limited to, power or utility failures, extreme weather, unforeseen building or equipment issues, emergencies, licensing restrictions, staff shortages, supplier issues, ingredient shortages or other circumstances affecting the safe operation of the premises or provision of food.

9.3. Where a change or cancellation occurs, we will take reasonable steps to communicate this to affected customers or event organisers and provide any applicable refund or alternative arrangements in accordance with the relevant booking terms and applicable law.

10. Liability

10.1. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

10.2. We are not responsible for loss or damage to personal belongings brought onto the premises, except where liability cannot legally be excluded.

10.3. Customers and event organisers remain responsible for their own actions and for ensuring that their guests behave appropriately while on the premises.

10.4. Nothing in these Terms & Conditions affects your statutory rights as a consumer.

10.5. Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that customers may have under applicable consumer, food safety or other legislation.

11. Website & Information

11.1. We aim to ensure that information published on our website, including menus, food descriptions, allergen information, event details, opening hours and services, is accurate and up to date.

11.2. However, information may occasionally change due to operational circumstances, supplier changes or ingredient availability. Customers are encouraged to contact The Dun Cow directly if they require confirmation of specific arrangements, including allergen or dietary information.

12. Governing Law

12.1. These Terms & Conditions are governed by the laws of England and Wales.

12.2. Any disputes will be dealt with by the courts of England and Wales, subject to any applicable consumer rights.